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02 639 5511

Complaints & appeals

Tell us when something went wrong, or ask us to review a decision. Every complaint and appeal gets a reference number and a written answer.

Make a complaintAbout a course, trainer, venue, staff, fees, certificate or the portal.Answer within 10 working days Make an appealAsk us to review a result, certificate, attendance or refund decision, or the outcome of your complaint.Decision within 15 working days

Complaint form

PDF, photo or Word file, max 10 MB.

Your complaint is handled confidentially and will never affect your assessment, results or certificate.

Check a complaint or appeal you sent

You can also make a complaint by phone 02 639 5511, WhatsApp +971 54 526 2132 or at our centre on Khalifa Street – our staff will record it for you.